We use cookies and similar technologies to improve your browsing experience, analyze website traffic, understand page interactions, and provide live chat support.
1. Information We May Collect
When you visit our website, we may collect limited technical and usage information, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- referring website or search engine;
- time and date of visit;
- general interaction behavior on our pages;
- chat messages or contact details you voluntarily submit through forms or live chat.
We do not intentionally collect sensitive personal information through cookies or analytics tools.
2. How We Use This Information
We may use information collected through our website for the following purposes:
- to operate and improve our website;
- to understand website traffic and visitor behavior;
- to analyze how users interact with our pages;
- to improve page layout, content, and user experience;
- to provide live chat support;
- to respond to inquiries submitted by visitors;
- to maintain website security and prevent abuse.
We do not sell visitors’ personal information.
3. Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit a website. Similar technologies may include local storage, session storage, pixels, tags, and scripts.
We use cookies and similar technologies to:
- remember basic website preferences;
- analyze website traffic;
- understand how visitors interact with our pages;
- provide live chat support;
- improve website performance and customer experience.
4. Third-Party Tools We Use
Our website may use the following third-party tools:
4.1 51.la Analytics
We use 51.la to understand website traffic, visitor sources, device information, browser information, and general usage trends.
51.la may collect technical information such as IP address, device information, browser type, User-Agent, page views, visit time, and related log information for website analytics purposes.
4.2 Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with our website, including page views, clicks, scrolling behavior, and general usage patterns.
Microsoft Clarity may use cookies and similar technologies to collect behavioral metrics, heatmaps, and session-related information. This helps us improve website design, content structure, and user experience.
Microsoft Clarity does not provide us with direct identification of individual visitors unless the visitor voluntarily submits personal information through our website.
4.3 tawk.to Live Chat
We use tawk.to to provide live chat support to website visitors.
tawk.to may use cookies, local storage, session storage, and similar technologies to manage chat sessions, remember chat status, support communication, and improve live chat functionality.
If you use the live chat function, you may voluntarily provide information such as your name, email address, phone number, company name, message content, or other details relevant to your inquiry.
5. Types of Cookies We May Use
| Cookie Type | Purpose | Examples |
|---|---|---|
| Necessary Cookies | Used for basic website operation, security, or remembering basic preferences. | Cookie preference storage, basic website functions. |
| Analytics Cookies | Used to understand how visitors find and use our website. | 51.la, Microsoft Clarity. |
| Functionality Cookies | Used to provide enhanced website functions, such as live chat support. | tawk.to live chat. |
6. How Long Cookies Are Stored
Cookie retention periods may vary depending on the type of cookie and the third-party tool used.
Some cookies may expire when you close your browser, while others may remain on your device for a longer period unless deleted by you or expired automatically.
You can remove or block cookies at any time through your browser settings.
7. How to Manage Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to:
- view cookies stored on your device;
- delete existing cookies;
- block third-party cookies;
- block all cookies;
- receive a warning before cookies are stored.
Please note that blocking or deleting cookies may affect certain website functions, including live chat, analytics accuracy, and some user experience features.
8. International Data Transfers
Some third-party service providers used on our website may process or store information outside your country or region.
For example, analytics and live chat providers may process technical or usage data through servers located in different jurisdictions.
Where applicable, these third-party providers are responsible for handling such data according to their own privacy policies and applicable data protection requirements.
9. Third-Party Privacy Policies
The third-party tools used on our website operate according to their own privacy policies and data processing practices.
You may review their privacy information through their official websites:
- 51.la Privacy Policy;
- Microsoft Privacy Statement and Microsoft Clarity documentation;
- tawk.to Privacy Policy.
We are not responsible for the independent privacy practices of third-party websites or services, but we aim to use service providers that support reasonable data protection standards.
10. Contact Forms and Inquiries
When you submit a contact form, request a quotation, send an email, or use live chat, we may collect the information you provide, such as:
- name;
- company name;
- email address;
- phone number;
- country or region;
- product interest;
- message content.
We use this information to respond to your inquiry, provide product information, prepare quotations, follow up on business communication, and improve our customer service.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including business communication, customer support, legal compliance, dispute resolution, and internal record keeping.
Technical analytics data may be retained according to the settings and retention periods of the relevant third-party service providers.
12. Data Security
We use reasonable technical and organizational measures to protect information collected through our website.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
13. Your Rights
Depending on your country or region, you may have certain rights regarding your personal information, including the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your personal information;
- object to certain processing activities;
- withdraw consent where processing is based on consent;
- request information about how your data is used.
To exercise these rights, please contact us using the contact details below.
14. Children’s Privacy
Our website is intended for business and commercial visitors. It is not directed to children, and we do not knowingly collect personal information from children.
15. Updates to This Policy
We may update this Privacy Policy and Cookie Notice from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
16. Contact Us
Huaxin Vending
Website: www.huaxinvending.com
Email: huaxinchina@huaxinvending.com